Privacy Policy
How Kitonga Online collects and uses data for guest Wi‑Fi and owner accounts.
Who we are
Kitonga Online (“we”, “us”) provides a Wi‑Fi hotspot paywall and owner dashboard for MikroTik-based guest networks in Tanzania and similar markets. This Privacy Policy explains what personal data we collect, why we use it, and your choices.
Who this policy covers
This policy applies to:
- Guests who buy or join Wi‑Fi access through our portal (packages and payment pages).
- Owners / providers who register and manage MikroTiks, packages, payments, and devices in the dashboard.
- Visitors to our public website (home, help, and legal pages).
Data we collect
Depending on how you use the service, we may process:
- Guest: mobile phone number, payment network, package chosen, session identifiers, device MAC address and IP (when provided by the hotspot or browser), and connection timestamps.
- Owner: name, email, optional phone, password (stored hashed by our systems), business-related profile fields, and MikroTik site details you enter (name, location, management IP/MAC, status).
- Technical: logs needed for security, fraud prevention, and fixing outages (for example approximate time of requests and error codes).
- Payments: references and status returned by mobile-money / payment partners — we do not store your mobile-money PIN.
- Owner payouts: records of collected guest payments, settlement requests, payout destinations you provide (for example mobile-money number or bank details where supported), and amounts retained as the platform service fee described in our Terms & Conditions.
Why we use your data
We use personal data to:
- Provide Wi‑Fi access after payment and allow multi-device joins where offered.
- Operate the owner dashboard (packages, MikroTik records, sessions, payments).
- Prevent abuse, diagnose faults, and improve reliability.
- Send account verification codes and important service messages.
- Comply with law or respond to lawful requests when required.
- Calculate and apply owner settlements, including the platform fee (currently up to 10% of collected payments as stated in the Terms), and maintain audit records for accounting and disputes.
Sharing
We do not sell your personal data. We may share limited data with:
- Payment providers so they can process your mobile-money transaction.
- Hosting and infrastructure providers that run our servers under contract.
- The hotspot owner whose network you are using (for example session phone/MAC needed to authorize access on their MikroTik).
- Authorities when legally required.
Retention
We keep guest session and payment records for as long as needed to provide the service, resolve disputes, and meet accounting or legal duties, then delete or anonymize them where practical. Owner account data is kept while the account is active and for a reasonable period after closure unless law requires longer retention.
Security
We use industry-standard measures such as encrypted transport (HTTPS), access controls, and hashed passwords for owner accounts. No online service is perfectly secure; please use a strong password and keep your MikroTik credentials private.
Your choices
Owners can update profile details in the dashboard. Guests who need a correction or deletion request related to a hotspot session should contact the site owner or email us with enough detail to locate the record (phone and approximate time). We may need to verify your identity before acting.
Children
The service is aimed at adults and general public Wi‑Fi use. We do not knowingly create owner accounts for children under 18.
Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the service after an update means you accept the revised policy where permitted by law.
Contact
For privacy questions, correction or deletion requests about Kitonga Online:
Include your phone number and approximate session time so we can locate the record.
Thank you for trusting Kitonga Online.